What role does the "Help Center" play within Workday?

The "Help Center" within Workday is primarily designed to provide self-service support to users. This includes offering access to a wide range of documentation, troubleshooting guides, and resources that assist users in navigating the Workday platform effectively. By centralizing these resources, the Help Center empowers users to find solutions to their queries independently, reducing reliance on direct support from IT or HR teams.

Additionally, the Help Center ensures that users can easily access customer support when needed, thereby enhancing the overall user experience. This function is particularly important in HCM systems like Workday, where users may have diverse questions ranging from basic navigation to more complex functional inquiries related to human resources processes.

In contrast, financial advice, managing employee leaves of absence, and conducting performance evaluations are responsibilities that fall under different modules or functions within Workday and are not the primary focus of the Help Center.